Wednesday, January 23, 2008

How Can Your Vending Business Compete With Convenience Stores?

Convenience stores are found everywhere. The American landscape is filled with c-stores that are ready to fulfill customer requirements wherever they go. This can be a challenge for many vending operators as sales and customer following gets affected in a negative manner.

By matching benefits and value for customers, you can actually keep your Planet Antares vending business from facing losses. Other vending operators will give you competition only a few times in a year, making it a short term thing. The real, tougher competition is from the convenience stores which offer many big incentives to the store customers, including:

  • Time saving concepts for service that involve the application of technology for cashless payment systems.
  • Attractive and interesting design and layout for stores that make the customer’s experience more convenient and enjoyable. At the most basic level, the ambience and design encourage the customers to make impulse purchases.
  • Gaining popularity on the basis of the quality of service, which is essential for beating the competition in form of fast food restaurants.
Vending operators can learn useful strategies from the convenience stores. Your action plan must be such that ensures effective performance without losing out on existing or potential customers. Given below are a few steps that must be followed for the same:

Enhancing customer’s convenience
some vending machines take too long to meet the customer’s desires. Also, some people take a long time in deciding which products to order and hence, make other people in the line wait too. If you don’t want to lose customers, it will be better to post a menu near the machine front so that people can decide what they want and then join the line.

Convenient arrangement
arrange the products in a manner that is easy for the customers to browse through and make a selection. A well-organized display will generate better results in form of sales and revenue.

Faster payment
with technological advances, there has been a great improvement in the kind of payment systems used for vending machines. Cashless payment technology gives you an opportunity to increase vending machine customer base as well as prevent theft or vandalism. However, the use of cashless technology depends on the kind of location as well. If your Antares vending machine is placed in a school, it will not be suitable to incorporate cashless payment system in it.

The competition from insiders and outsiders of the vending industry has made it imperative for Planet Antares vending operators to focus on high service quality and performance.

Wednesday, January 9, 2008

Elements Of Successful Vending Company Websites

In the current era, every business has already established or plans to establish an online presence. The Internet has provided a great platform to people across the world to get connected as well as expand business scale without excessive investment.

Like other businesses, vending industry has also witnessed an increase in the number of companies setting up their website. Any site must be impressive and creative enough to attract customer attention and encourage them to place an order. For such an impact, sophisticated layout and artistic graphics are used. The virtual world has seen a lot of innovations that can make your website more interactive and impressive that ever before.

The main page or home page of your Planet Antares vending business website should inform the visitors about the company, products and services offered. Make sure that it’s more than a simple index of other pages or links placed remotely. Place good quality content on the main page that includes various meaningful elements like:

• Vision
• Mission statement
• Business philosophy
• History of the company

It should be interesting and useful information, not uninviting and boring. You must also provide information about the products and services and customer support facility. The latter is very important as customer feedback and queries play a valuable role in determining the service quality of any vending business.

Another thing to be considered is the domain name of the website. Preferably, it should be unique, short, descriptive and easy to recall. The maximum number of people should be able to remember it easily. Also, try to get a domain name that is parallel to the brand name or company’s name.

As competition becomes even more aggressive, you can add new features and applications to your website. Graphics like auto-load images are a great option. These are small in size and take about 3-6 seconds for loading on the page. If you want to upload larger images, make sure that they don’t take too long to get displayed. If the visitor has to wait too long, he will prefer going elsewhere.

The color scheme and background theme should also match the company logo and general brand image. Overall, your website should look very attractive so that more and more people come and read about your vending operations. This increases the potential for sales and leads to higher profitability too.

Always check whether all the hyperlinks are working, content is relevant and updated regularly as well as customer queries and complaints handled in real time. All these factors should be well taken care of as an effective vending business website will generate financial rewards in the long run.